Privacy Policy
Your privacy matters to us. This policy explains how 10Native collects, uses, and protects your personal information.
Last Updated: June 26, 2026
1. Introduction
10Native LLC ("10Native," "we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and individuals who interact with our services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://10native.com, use our services, or communicate with us through any channel, including SMS/text messaging.
By accessing our website or utilizing our services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please discontinue use of our website and services.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Fill out contact forms or request quotes on our website
- Subscribe to our newsletter or marketing communications
- Communicate with us via email, phone, or text message
- Engage with us through social media platforms
- Enter into a business relationship or contract with us
This information may include your name, email address, phone number, company name, job title, project details, and any other information you choose to provide.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, click patterns, and device identifiers. This information is collected through cookies, web beacons, and similar tracking technologies.
3. SMS / Text Messaging Policy
3.1 Consent to Receive Text Messages
By providing your phone number and opting in to receive text messages from 10Native, you expressly consent to receive SMS/MMS messages from us. These messages may include but are not limited to:
- Project updates and status notifications
- Appointment reminders and meeting confirmations
- Responses to your inquiries and support requests
- Service announcements and important account notifications
3.2 Message Frequency
Message frequency varies based on your interaction with our services. We do not send unsolicited promotional messages. You will only receive messages relevant to your engagement with 10Native.
3.3 Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. 10Native is not responsible for any charges incurred from receiving text messages.
3.4 Opt-Out Instructions
You may opt out of receiving SMS/text messages from 10Native at any time by:
- Replying STOP to any text message you receive from us
- Contacting us at info@10native.com
- Calling us at +1 214-758-7971
After opting out, you will receive a one-time confirmation message and will no longer receive text messages from us unless you re-subscribe. Opting out of text messages will not affect your ability to use our other services.
3.5 Help and Support
For help with our SMS messaging program, reply HELP to any text message you receive from us, email us at info@10native.com, or call +1 214-758-7971.
3.6 No Sharing of SMS Data
We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS messaging program to any third parties. Your information collected via SMS opt-in will not be shared with third parties or affiliates for marketing or promotional purposes.
3.7 Supported Carriers
Our SMS messaging services are compatible with major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and other supported carriers. Carriers are not liable for delayed or undelivered messages.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our website and services
- To respond to your inquiries, comments, and requests
- To send administrative information such as project updates and service changes
- To improve our website, services, and customer experience
- To send marketing and promotional communications (with your consent)
- To comply with legal obligations and enforce our terms
- To detect, prevent, and address fraud, security issues, and technical problems
5. Data Sharing & Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services, subject to confidentiality agreements.
- Legal Requirements: We may disclose information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
6. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. These technologies include:
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance (e.g., Google Tag Manager).
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, secure data storage, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Opt-Out: Opt out of marketing communications, including email and SMS messages.
- Data Portability: Request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at info@10native.com. We will respond to your request within 30 days.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
11. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: